Information System for Municipal Department 10 ( Vienna Kindergartens)

Customer administration at the service desk

An information system was commissioned by the municipal department responsible for Vienna's kindergartens (MA 10) to increase the efficiency of the way customers who visit the service desk are dealt with. Customers are first registered in the central system, then allocated a counsellor and a room and finally called. Customer queries and any referrals to other service desks are recorded during the counselling session and subsequently electronically processed.